Course variations
| Study mode | Duration | Tuition fees | Start date | Venue |
| Full Time | 1.5 Year(s) | S$ 9,900 (US$ 8,187) for the entire course More info | Contact provider |
CSM Academy Internat...
|
| Part Time | 2 Year(s) | S$ 9,900 (US$ 8,187) for the entire course More info | Contact provider |
CSM Academy Internat...
|
Course summary
This program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services. It is an evolving field of study that focuses on a number of disciplines. Service managers must possess many qualities including business and financial management ability, human-development and relationship skills, and communication and information technology knowledge, which focused on fulfilling the needs and expectations of customers. Services include all internal and external activities of organizations aimed at customer acquisition, retention and care.
Program modules
The modules are as follows: Business Writing, Creativity And Applied Thinking Skills, Customer Relations Management, Customer Service Skills, Destination Planning and Development, Elementary Statistics, Financial and Managerial Accounting, Fundamentals of Speech, General English Training 1A,General English Training 1B,Help Desk Operations, Information Technology Applications, Intercultural Communications, Interpersonal Relations Introduction to Hospitality to Tourism, Leadership in Service Organizations, Management Information System Marketing, Mass Communications, Meeting, Incentives, Conventions and Exhibitions, Organizational Behaviour, Organizational Management, Personal and Business Ethics, Principles of Accounting, Principles of Economics, Principles of Entrepreneurial Effectiveness, Productivity and Quality Studies, Risk Management, Service Logistics, Service Quality Management, Social Psychology and Communications.
Entry requirement for international students
Students should be G.C. E. "O" and "A" level holders who are keen to pursue a career in the Service industry. They should have also secured a minimum TOEFL score of 550 or 213 in computer based test.
Qualification
Diploma
Awarding body
Csm Academy International Pte Ltd
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While Hotcourses makes every effort to ensure course information is correct at time it is submitted, all information is indicative only and course details are subject to change. Please check all details with CSM Academy International
