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What will I learn?

Course Description

This course reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Course Structure
This qualification consists of 12 units of competency including 1 core unit and 11 elective units.

Course Duration:

This qualification is delivered in a Blended Learning approach over 20 hours per week over a period of 52 weeks with 6 terms of study (6 weeks per term) and up to 16 weeks of holiday.

Assessment Methods

Assessment is structured throughout the course. If students are unable to achieve competency, additional support is provided through academic support and access to re-assessment as outlined in our policies and procedures. Assessment requires achievement across all tasks to demonstrate competence and may include:

Written questioning and Exercises
Oral questioning
Case Study analysis
Written Reports
Role Play

Future Pathway

Students who complete this qualification can continue their studies by advancing to BSB42015 Certificate IV in Leadership and Management or any other relevant Certificate IV level qualification.

Those who wish to use the skills gained in the qualification in the workplace, can find themselves moving into roles such as:

Customer service administrator
Administrative officer
Client service assistant.



Study options

Online/Distance with attendance (52 weeks)

Tuition fees
A$6,000.00 (3,30,033) per year
AUD $200 application fee; AUD $200 material fee
Start date

Expected May, July, August, September, November, December 2022


New Cambridge College Sydney

Level 3, 770-772 George Street,


New South Wales,

2000, SYDNEY, Australia

Entry requirements

For international students

NCCS course entry requirements are following: Must be over the age of 18 years; Must have completed a year 10 certificate or Certificate II in a related field or equivalent or have relevant vocational experience. English Language Entry Requirements - All students must be able to provide evidence (completed within the last 2 years) of: English language proficiency of Intermediate, or IELTS score 5.5 or equivalent, or Successfully passed the English Placement Test at the College, or Australian qualification equivalent to a minimum of Certificate II level.