Step up and into the business spotlight in front of your peers with this Diploma of Leadership and Management.

As a store or business manager with this qualification knows how to discern the emotional states of others, manage workplace relationships, manage team performance and increase efficiency within the workplace. This individual drives and motivates teams, displaying lots of initiative in completing their own workload and the workload of others.

Does this individual sound like you?

Then this course will teach you a multitude of skills that will allow you to discern the emotional states of others, manage workplace relationships, manage team performance and increase efficiency within the workplace. General business skills such as being able to forecast international market and business needs, as well as manage budgets and financial plans are just some of the key units of study taught within this course.

Possible Career Outcomes

• Business Manager
• Department Manager
• Operations/Facilities Manager
• Production Manager
• Retail Manager
• Store Manager
• Team Leader

What You’ll Learn

• How to streamline and manage quality customer services strategies
• Financial management concepts and strategies including budgets and financial plans
• Human resource essentials including recruitment, selection and induction of staff and how to implement and manage performance-management processes
• Organisational leadership skills including lead and manage effective workplace relationships, managing people performance, operational planning and how to maximize your team effectiveness.
• Safety essentials including Managing risk and strategies to ensure a safe workplace environment