Develop the management competencies required to be an effective manager in business, office or administrative environments. Learn about performance management, financial management and information management. Acquire skills to develop workplace policies and procedures and manage customer service. Bring value to the organisation by assisting the workplace to become more efficient and facilitating continuous improvement.

STUDY MODES

The delivery methods for this course include:

• Face-to-face classroom-based learning
• Business hub simulated
• Distance Learning and Assessment (Online)

COURSE CONTENT

Students must successfully complete the following units:

BSBOPS505 Manage organisational customer service
BSBLDR522 Manage people performance
BSBSTR502 Facilitate continuous improvement
BSBWHS521 Ensure a safe workplace for a work area
BSBTWK503 Manage meetings
BSBFIN501 Manage budgets and financial plans
BSBPEF502 Develop and use emotional intelligence
BSBOPS502 Manage business operational plans
BSBLDR523 Lead and manage effective workplace relationships
BSBTWK502 Manage team effectiveness
BSBCMM511 Communicate with influence
BSBCRT511 Develop critical thinking in others

CAREER OPPORTUNITIES

This qualification suits students seeking employment in the following job role:

Sales Team Manager
Frontline Manager

FURTHER STUDIES

On completion of the BSB50420 Diploma of Leadership and Management, students may pursue the BSB60420 Advanced Diploma of Leadership and Management at Stanley College or a bachelors degree at Stanley College or selected bachelor courses at universities.