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What will I learn?

Prepare for junior administrative positions in the care industry and further training with a Certificate II in Workplace Skills. This qualification will teach many skills and routine tasks performed in business administration.

About this Course:

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

This course has a minimum of 15 supervised scheduled face to face course contact hours on campus per week as well as 5 distance / online education hours per week. This comes to a total of 20 hours per week. Students are also required to undertake reading, activities, research, assessments and homework.

What You’ll Learn:

  • contribute to the health and safety of yourself and others
  • deliver service to customers
  • work effectively in a business environment
  • communicate effectively in the workplace.
  • contributing to workplace innovation (Elective units)
  • creating and using spreadsheets (Elective units)
  • using digital technologies to communicate remotely (Elective units)
  • process financial transactions (Elective units)

Career Outcomes

  • Office administration


BSBWHS211 Contribute to health and safety of self and others

BSBCMM211 Apply communication skills

BSBOPS201 Work effectively in business environments

BSBPEF202 Plan and apply time management

BSBSUS211 Participate in sustainable work practices


BSBPEF201 Support personal wellbeing in the workplace

BSBOPS203 Deliver a service to customers

BSBTWK201 Work effectively with others

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in the work environment



Study options

Online/Distance with attendance (26 weeks)

Tuition fees
Tuition fees: Please contact the provider; Enrolment Fee: AUD $200
Start date

Every month


NIET Group - Charlton Brown

Brisbane Centre,

Level 4, 102 Adelaide Street,



4000, BRISBANE, Australia

Online/Distance with attendance (26 weeks)

Tuition fees
Tuition fees: Please contact the provider; Enrolment Fee: AUD $200
Start date

Every month


Sandy Bay Centre Hobart

University of Tasmania,

Level 4, Hytten Hall,



7000, HOBART, Australia

Entry requirements

For international students


  • 16 years old or above
  • Australian Year 11 high school certificate or overseas equivalent
  • Pass CB LLN Test
  • Basic Computer skills


(International student only)

  • IELTS score of 5.5 or equivalent; or
  • Pass CB entry test

*There may be different IELTS requirements depending on your chosen course.