This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Units of Competency: Total: 13 units (This qualification has 6 CORE 7 Elective units)

Job roles:

• Administration Assistant
• Clerical Worker
• Data Entry Operator
• Information Desk Clerk
• Office Junior
• Receptionist.

Pathways from the qualification: BSB40120 Certificate IV in Business or other Certificate IV qualifications.

Qualification and recognition: Students who successfully complete this qualification will be awarded the nationally recognised BSB30120 Certificate III in Business.

Learning outcomes:

• Deliver quality customer service
• Implement and monitor administrative tasks
• Identify and apply WHS and risk management principles at the workplace
• Maintain business documentation and implement workplace procedures
• Work effectively within a team.

Note: DUE TO COVID-19, AND IN-LINE WITH GOVERNMENT ADVICE, ACTB HAS MOVED TO ONLINE TEACHING FOR ALL OF ITS CURRENT AND NEW STUDENTS