What will I learn?

The Travel and Tourism industry continues to rapidly expand in Australia and across the globe. It is an exciting industry to work in with a wide range of sectors such as Travel Agencies, Airlines, State and Regional Government Tourism Bureaus, Eco-tourism and tourism attractions.

People skills – communication, customer service, teamwork and excellent personal presentation – are an essential part of working in the industry. You also need to be able to work well under pressure and to be highly organised. Our courses cover these skills plus many more and on completion you will be well placed on the pathway to a challenging and enjoyable career.

Course Information:

Our Travel and Tourism courses have been developed according to the requirements of the Tourism, Travel and Hospitality Training Package (SIT16) and have been approved for delivery by the Australian Skills Quality Authority (ASQA). They are nationally recognised qualifications within the Australian Qualifications Framework (AQF).

Study Path

Training is delivered in stages which correspond to AQF Levels IV - VI. The preferred pathway for a qualification is for students to complete the requirements of the previous level qualification before progressing to the next level – thereby achieving more than one qualification.

Applicants without the previous level qualification will be considered if they have relevant qualification and/or vocational experience.

We aim to equip our graduates with the necessary skills and knowledge to enable them to successfully satisfy the demands of the workplace.

Sample Units of Competencies

SITXCOM002 Show social and cultural sensitivity

SITTTSL007 Process reservations

SITTTSL009 Process travel-related documentation

SITTTSL010 Use a computerised reservations or operations system

SITTTSL011 Source airfares for domestic flights

SITTTSL012 Construct normal international airfares

SITTTSL013 Construct promotional international airfares

SITXCOM005 Manage conflict

SITXHRM001 Coach others in job skills

SITXWHS003 Implement and monitor work health and safety practices

SITXCCS002 Provide visitor information

SITTTSL002 Access and interpret product information

SITTTSL003 Provide advice on international destinations

SITTTSL004 Provide advice on Australian destinations

SITXCCS007 Enhance customer service experiences

SITXFIN002 Interpret financial information

SITTIND001 Source and use information on the tourism and travel industry

SITTTSL005 Sell tourism products and services

SITTTSL006 Prepare quotations


Delivery and assessment strategies are selected to reflect the nature of the elements and performance criteria of the competency together with the needs and learning style of the participants. Qualifications are delivered over 15 hours of face-to-face and 5 hours of online learning per week.

Assessment methodology may include but is not limited to: observation, project/report, case study, role play, exercises, activities; and written/oral tasks including multiple choice, questions and answer, essays, true/false and presentations.

Vocational / Employment Outcome:

Account, Product, Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotions Officer, Reservations Sales or Call centre Supervisor, Sales Coordinator and Executive.

Which department am I in?

Academies Australasia Institute



Study options

Full Time (27 weeks)

Tuition fees
AUD $2,000 per term
Start date

27 September 2021, 17 January 2022, 11 April 2022, 4 July 2022, 26 September 2022


Academies Australasia Institute - Brisbane Campus

Level 3, 90-112 Queen Street,

Queen Adelaide Building (Entrance via Adelaide Street or Burnett Lane),



4000, BRISBANE, Australia

Full Time (27 weeks)

Tuition fees
AUD $2,000 per term
Start date

27 September 2021, 17 January 2022, 11 April 2022, 4 July 2022, 26 September 2022


Academies Australasia Institute - Kent Street Campus

Level 6 and 7, 333 Kent Street,


New South Wales,

2000, SYDNEY, Australia

Entry requirements

For international students

Students must have satisfactorily completed Year 11 or equivalent certificate of senior secondary education.

Recommended English Level: IELTS 5.5 (If the level of English is insufficient, a suitable course can be organised).

*There may be different IELTS requirements depending on your chosen course.