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CHC52015 Diploma of Community Services (Case Management) Australian Professional Skills Institute



Course info


Community Services is a diverse, exciting and rapidly growing industry which offers graduates choices of a highly satisfying career with fantastic opportunities for long term employment in Australia.

If you are passionate about helping those in need in the community, you can decide on the field you are most passionate about and be empowered to become involved in the management of the service delivery.

The skills and knowledge gained from this qualification will empower you to work in a variety of position in the community and enrich the lives of individuals with varied needs. You can select to work in a variety of services such as disability, aged care, social housing, youth, disadvantaged diverse groups or aboriginal support.

This qualification enables students to assist clients in accessing their community, or offering assistance to clients with complex needs while maintaining a dignified and independent lifestyle. Our experienced trainer will guide you through a number of techniques in order to provide a client with a holistic approach to well-being. At the end of the course, students are required to complete 200 hours of work placement, which will provide students with valuable practical experience and to build upon the skills and knowledge learnt throughout the course.

In this course you will learn how to:

  • Communicate effectively with and advocate on behalf of clients
  • Apply counselling techniques
  • Work effectively with diverse clients on one-on-one or in groups
  • Apply all aspects of case management
  • Implement community development strategies
  • Understand the impacts of sociological factors on clients

Job Role:

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Career Opportunities:

Possible job titles relevant to this qualification include:

  • Community Services Worker
  • Community Care Manager
  • Community Access Coordinator
  • Case Coordinator, Worker or Manager (Disability or Community Services)
  • Care team leader
  • School Support Officer (working with children with disabilities)
  • Assistant Community Services Worker
  • Accommodation Support Worker
  • Family Support Worker

Units of Competency

This course consists of 16 units of competence with 8 core units and 8 elective units as listed below:

Core Units

  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety


Upon completion of Certificate III in Disability, students can continue to study Certificate IV in Aged Care followed by Bachelor of Science (Nursing) from Edith Cowan University.



Course options

Here are the different ways in which you can study CHC52015 Diploma of Community Services (Case Management).

Full Time (2 semester (52 weeks) which includes 8 weeks or 160 hours of workplace training in community services.)

Tuition fees

A$10,000.00 (4,87,083) per year

Resource fees: AUD $100


03-Feb-20, 28-Apr-20, 20-Jul-20, 12-Oct-20


Australian Professional Skills Institute

Unit 12, Wellington Fair,

40 Lord Street,


Western Australia,

6004, PERTH, Australia

Entry requirement for international students

Completion of Year 11 or equivalent with upper immediate level of English, Minimum Academic IELTS 5.5 (no band less than 5.0) or pass the Institute’s literacy test. No prior work experience is required in this field.

Australian Professional Skills Institute*

Find your nearest IELTS test centre and test dates

* Please check with your chosen school for the exact entry requirements for your programme.

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