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What will I learn?

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad direction from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers, volunteers and/or case management; program coordination and the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of practical work as detailed in the Assessment Requirements of the units of competency.

Course Structure

The following unit of competencies are covered in this course:

CHCCCS007 Develop and implement service programs Core
CHCLEG003 Manage legal and ethical compliance Core
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCCOM003 Develop workplace communication strategies Core
CHCDIV003 Manage and promote diversity Core
HLTWHS004 Manage work health and safety Core
CHCPRP003 Reflect on and improve own professional practice Core
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Elective
CHCCCS004 Assess co-existing needs Elective
CHCCCS019 Recognise and respond to crisis situations Elective
BSBPEF401 Manage personal health and wellbeing Elective
CHCLEG001 Work legally and ethically Elective
BSBOPS504 Manage business risk Elective
CHCPRP001 Develop and maintain networks and collaborative partnerships Elective
CHCFAM003 Support people to improve relationships Elective

Pathways from the qualification:

Students who undertake the CHC52015 – Diploma of Community Services are provided with advice of further training options. Students who gain this qualification can further their study in a range of Advanced Diploma and Community Service degrees qualifications.

Job roles and titles vary across different industry sectors.:

Possible job titles relevant to this qualification include:

Community Care Manager
Coordinator of Volunteer Work
Care Team Leader
Support Facilitator (Community Services)
Community Worker
Community Services Coordinator
Assistant Community Services Worker
Community Program Coordinator



Study options

Online/Distance with attendance (52 weeks)

Tuition fees
A$10,000.00 (5,37,634) per year
Enrollment Fee: AUD $200 (Non-refundable)
Start date

18 July 2022, 17 October 2022, 16 January 2023


Australian Ideal College

Level 7 & 8, 75 King Street,


New South Wales,

2000, SYDNEY, Australia

Online/Distance with attendance (52 weeks)

Tuition fees
A$10,000.00 (5,37,634) per year
Enrollment Fee: AUD $200 (Non-refundable)
Start date

18 July 2022, 17 October 2022, 16 January 2023


Hobart Campus

Ground Floor, 114-116 Murray Street,



7000, HOBART, Australia

Entry requirements

For international students

Students must be aged 18 or above and have satisfactorily completed a CIV qualification in related fields of study.

English proficiency requirement:
Successful completion of CIV in Australia or one of the following English test results or equivalent:

IELTS overall score of 5.5
TOEFL (iBT) score of 65
PTE Academic score of 42