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What will I learn?

Course Description

This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

What You’ll Learn

  • Learn the essentials for network management including how to design, build, and test a network server, manage network security, determine best-fit topology for a local network and identify and resolve network problems
  • Set up and manage network systems and applications including how to debug and monitor applications, review and update disaster recovery and contingency plans, update ICT system operational procedures, review and develop ICT maintenance strategy and install and upgrade operating systems
  • Produce basic client-side script for dynamic web pages, develop complex web page layouts and manage interactive media production.
  • Learn to gather data to identify business requirements, match ICT needs while managing projects, research, and review hardware technology options for organisations
  • Understand key business requirements in for the ICT industry including how to originate and develop concepts, develop workplace policy and procedures for sustainability and ensure a safe workplace

Possible Career Outcomes

  • Computer technician
  • IT customer support
  • Help desk
  • Network support technician
  • ICT sales representative
  • PC Support
  • Assistant IT manager
  • Assistant system manager
  • Internet/intranet administrator
  • Internet/intranet systems administrator
  • Systems administrator



Study options

Online/Distance with attendance (78 weeks)

Tuition fees
AUD $20,000 for the entire course
Start date

6 June 2022, 1 August 2022, 12 September 2022


Fitzwilliam Street Campus

Level 3, 1 Fitzwilliam Street,


New South Wales,

2150, SYDNEY, Australia

Online/Distance with attendance (78 weeks)

Tuition fees
AUD $20,000 for the entire course
Start date

6 June 2022, 1 August 2022, 12 September 2022


Queensford College

Brisbane Campus,

Level 2, 359 Queen Street,



4000, BRISBANE, Australia

Entry requirements

For international students

Students must be 18 years or over at the time of course commencement.

Academic Requirements

depending on upon the nationality of the student year 11 (Australian equivalent year 11) may be sufficient - please check with Queensford College prior to enrolment

have completed at least an Australian year 12 equivalent

must pass Queensford College’s internal LLN/ English Placement test

English Language Proficiency Level

student must provide evidence of attaining an overall IELTS score of 5.5 bands or equivalent scores on a similar test (such as TOEFL, PTE etc.); or

student must have attained at least Upper Intermediate Level of English and must provide evidence of the same; or

student must pass Queensford College’s relevant Internal English Placement Test

*There may be different IELTS requirements depending on your chosen course.