Course Description

This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

What You’ll Learn

• Learn the essentials for network management including how to design, build, and test a network server, manage network security, determine best-fit topology for a local network and identify and resolve network problems
• Set up and manage network systems and applications including how to debug and monitor applications, review and update disaster recovery and contingency plans, update ICT system operational procedures, review and develop ICT maintenance strategy and install and upgrade operating systems
• Produce basic client-side script for dynamic web pages, develop complex web page layouts and manage interactive media production.
• Learn to gather data to identify business requirements, match ICT needs while managing projects, research, and review hardware technology options for organisations
• Understand key business requirements in for the ICT industry including how to originate and develop concepts, develop workplace policy and procedures for sustainability and ensure a safe workplace

Possible Career Outcomes

• Computer technician
• IT customer support
• Help desk
• Network support technician
• ICT sales representative
• PC Support
• Assistant IT manager
• Assistant system manager
• Internet/intranet administrator
• Internet/intranet systems administrator
• Systems administrator