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Visa delay issue
Yassir Hassan profile image Yassir Hassan Member Join date: Apr, 2016 Posts: 2 Points: 0

I applied for masters at a malaysian university and I was accepted and received an offer letter for september semester, and I was supposed to get my visa letter before the start of study. But unfortunately i haven't received my visa up to date due to a careless officer in the university's admission office, who applied to me in EMGS too late, and the application is still under processing at this minute.

Now it seems I have no other choice but to defer because my colleagues started four weeks ago.

Now my question is can i make a complaint directly to emgs regarding this issue? or should i contact a higher officer in that university? What is the advised course of action?


  • October 05, 2016
  • Preferred qualification: Postgraduate | Preferred study destination: Malaysia

Replies (1)

Nupur Verma Nupur Verma Expert Join date: Aug, 2014 Posts: 123 Points: 1835

Hi Yaser,


Sorry to hear about your problem. yes you can send your email to costomer care email.

but don't be harsh.



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