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Visa delay issue

  • Yassir Hassan profile image
  • Yassir Hassan Original poster
  • Preferred qualification: Postgraduate | Preferred study destination: Malaysia

I applied for masters at a malaysian university and I was accepted and received an offer letter for september semester, and I was supposed to get my visa letter before the start of study. But unfortunately i haven't received my visa up to date due to a careless officer in the university's admission office, who applied to me in EMGS too late, and the application is still under processing at this minute.

Now it seems I have no other choice but to defer because my colleagues started four weeks ago.

Now my question is can i make a complaint directly to emgs regarding this issue? or should i contact a higher officer in that university? What is the advised course of action?

 

Replies (1)

  • Nupur Verma
  • Nupur Verma Expert

Hi Yaser,

 

Sorry to hear about your problem. yes you can send your email to costomer care email.

but don't be harsh.

Regards

nupur

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