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Visa delay issue

  • Anonymous profile image
  • Anonymous Original poster
  • Preferred qualification: Postgraduate | Preferred study destination: Malaysia

I applied for masters at a malaysian university and I was accepted and received an offer letter for september semester, and I was supposed to get my visa letter before the start of study. But unfortunately i haven't received my visa up to date due to a careless officer in the university's admission office, who applied to me in EMGS too late, and the application is still under processing at this minute.

Now it seems I have no other choice but to defer because my colleagues started four weeks ago.

Now my question is can i make a complaint directly to emgs regarding this issue? or should i contact a higher officer in that university? What is the advised course of action?


Replies (2)

Hi Yaser,


Sorry to hear about your problem. yes you can send your email to costomer care email.

but don't be harsh.



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