COVID-19 update: This course will start online and continue on campus later. Read more

What will I learn?

Explore the business of the service economy

With modern global economies spending an increasing amount on ‘services’ over ‘goods’, and the creation of more jobs in the service sector, this course will prepare you for a world that is increasingly dependent upon services and service systems. This is a world where businesses, organisations, government and social enterprises must learn to adopt a service perspective to successfully create value for their customers and stakeholders.

To learn to effectively manage the operational, technological and human aspects of service businesses across the commercial, government and not-for-profit sectors, you’ll tackle complex service problems, with concepts and ideas from across multiple business disciplines. Upon graduation, you’ll have an impressive knowledge base and durable skill set which will enable you to lead, thrive and adapt in the emerging, and rapidly changing, service society.

Study a Bachelor of Business (Service Management) at UC and you will:

  • integrate theory and practice in service management and articulate the impacts of recent developments within the field
  • locate and evaluate a range of research frameworks and skills within service management
  • develop and practice a service perspective on business and in managing organisations
  • examine service phenomenon at multiple levels of analysis and identify connections between them
  • utilise design thinking when investigating service problems and creating solutions to them
  • create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or well being outcomes
  • synthesize interdisciplinary business knowledge when analyzing and responding to complex or uncertain service problems.

Work Integrated Learning

The Bachelor of Business (Service Management) integrates theoretical learning with practice thanks to regular authentic Work Integrated Learning (WIL) experiences. Academics and industry work together to facilitate a range of diverse opportunities for you, including work simulations, internship workshops and placements, guest speakers, industry projects, overseas study tours and more.

Career opportunities

  • Company director
  • International business development manager
  • General manager
  • Global account manager
  • Import/export logistics officer
  • International business consultant
  • Government policy adviser
  • Product development manager
  • International trade coordinator
  • International management consultant
  • Economic officer
  • Business intelligence manager
  • Marketing manager
  • Human resources adviser
  • Customer engagement manager

Which department am I in?

Faculty of Business, Government and Law

CRICOS

095933B

Study options

Full Time (Standard six semesters full-time or equivalent. Maximum twenty semesters)

Tuition fees
A$32,300.00 (US$ 23,036) per year

*Price shown is for indicative purposes, please check with institution

Start date

8 February 2021, 2 August 2021

Venue

University of Canberra

11 Kirinari Street,

BRUCE,

Australian Capital Territory,

2617, CANBERRA, Australia

Online/Distance with attendance (Standard six semesters full-time or equivalent. Maximum twenty semesters)

Tuition fees
A$32,300.00 (US$ 23,036) per year

*Price shown is for indicative purposes, please check with institution

Start date

8 February 2021, 2 August 2021

Venue

University of Canberra

11 Kirinari Street,

BRUCE,

Australian Capital Territory,

2617, CANBERRA, Australia

Entry requirements

For students from United States

Applicants must have successful completion of Australian Year 12 qualification or equivalent. IELTS Academic: 6.0 overall with no band below 6.0; TOEFL iBT: Overall score of 60 with: R: 16; L: 16; S: 18; W: 22; Pearson Test of Academic English: 50 with no skill score below 50; Cambridge English Scale: 169 with no sub-score below 169; Occupational English Test: No grade lowers than 'C' in any of the sub-tests.

For international students

Year 12

Overseas qualification

Academic IELTS of 6.0 or equivalent, with no band score below 6.0; TOEFL iBT: Overall score of 60 with: R: 13; L: 12; S: 18; W: 21; Pearson Test of Academic English: 50 with no skill score below 50; Cambridge English Scale: 169 with no sub-score below 169: Occupational English Test: No grade lower than 'C' in any of the sub-tests

Find your nearest IELTS test centre and test dates

There may be different IELTS requirements depending on your chosen course.

Pathways options

Offered by other partners

This university accepts pathways courses from
  • Canberra Institute of Technology
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About this uni

The University of Canberra has some of the highest graduate employment rates in Australia combined with higher than average starting salaries.

  • Ranked in the top 1% of universities worldwide
  • Ranked among top 10 best universities in Australia
  • Work-Integrated-Learning incorporated into every degree
  • Generous scholarships for international students