Course Description
This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
In this course you will learn how to:
•Communicate effectively with and advocate on behalf of clients
•Apply counselling techniques
•Work effectively with diverse clients on one-on-one or in groups
•Apply all aspects of case management
•Implement community development strategies
•Understand the impacts of sociological factors on clients
Relevant Job Roles
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.
3 February 2025, 28 April 2025, 21 July 2025, 13 October 2025
Australian Professional Skills Institute
Unit 12, Wellington Fair,
40 Lord Street,
EAST PERTH,
Western Australia,
6004, PERTH, Australia
All students must be over 18 years of age before they can commence this course at APSI.
For direct entry into Diploma level courses, students must have completed a minimum of Year 12 schooling or equivalent or to be a mature age student (20 years of age and above) with relevant work experience.
Students who have not completed Year 12 are permitted to study a certificate-level course at APSI prior to the diploma.
IELTS (Academic) overall 6.0 with no individual band less than 5.0
IELTS (General) overall 6.0 with no individual band less than 5.5
Cambridge English Advanced CPE / Advanced CAE Minimum score 169
Pearson PTE Academic 52
Duolingo English Test Minimum 110 overall
*There may be different IELTS requirements depending on your chosen course.