What will I learn?

Are you passionate about premium service, working in an environment where you are challenged daily to use your creativity in fulfilling a guest's needs? This program was developed to enhance the student's ability to succeed as a Concierge in the multi-faceted premium service sector of the tourism and hospitality industry. Students will learn the realities of today's premium service hospitality trends and be prepared to work with today's discerning clientele.

Program overview

  • A unique one-year graduate program that allows students to continue to build on their current tourism and hospitality education and skill sets, improving upon both personal and professional abilities;
  • Introduction to a variety of employer partners, while studying the realities of today's premium service hospitality trends;
  • Includes a four-month paid internship with exposure to exciting global employment opportunities;
  • Recognized by Royal Roads University, a two-year credit granted to BA Commerce, Entrepreneurial Management;
  • We are proudly endorsed by Les Clef's d'Or Canada, the world's leading Concierge association.

"Les Clefs d'Or Canada is an elite fraternity of hotel Concierges dedicated to the achievement of exceptional service by connecting, educating & inspiring our members to constantly exceed guest expectations. With our motto “In Service Through Friendship” and as #your key to everything, our members are linked to a network of over 4,000 top Concierges in the world, enabling us to assist our guests with local experts globally. Les Clefs d'Or Canada proudly endorses the Concierge program at Fanshawe; with four graduates already in the membership, we look forward connecting more students with the world and inspiring future generations of superlative service".

Career Opportunities

Career opportunities exist in a wide variety of companies within the tourism and hospitality industry. The graduates' enhanced service orientation will lead them to positions as concierges, cruise/tour directors, customer service trainers, and supervisory/management roles with internationally recognized leisure and corporate service providers.

Program Description

This Ontario College Graduate Certificate program endorsed by Les Clefs d'or Canada, is designed to enhance the graduate's ability to succeed in the multi-faceted premium service sector of the tourism and hospitality industry. An extraordinary guest relations department is often the factor that differentiates product and service in today's highly competitive marketplace. Graduates who exhibit outstanding critical thinking, multi-tasking and problem-solving skills, with heightened degrees of global knowledge, sophistication and confidence, are prized by all tourism and hospitality employers. This program includes a four month paid Internship with exposure to exciting global employment opportunities.

Learning Outcomes

The graduate has reliably demonstrated the ability to

  • Lead, guide and supervise staff as required in concierge-related services.
  • Display self-confidence and personal effectiveness when providing concierge-related services.
  • Recommend products and services according to guest needs and preferences.
  • Manage customer or concierge-related problems using initiative, resourcefulness and self-control to ensure an effective and creative solution.
  • Work independently, and effectively as a team member to provide services to guests and the general public.
  • Communicate in a guest-service environment using appropriate intercultural strategies and techniques.
  • Utilize desktop publishing, multimedia, and a variety of software to produce effective marketing materials.

Which department am I in?

School of Tourism, Hospitality and Culinary Arts

Study options

Full Time (1 year)

Tuition fees
Total fees due per term: Level 1 - CAN $5,985.32; Level 2 - CAN $5,955.32; Level 3 - CAN $5,308.06

*Price shown is for indicative purposes, please check with institution

Start date

September 2020

Venue

London Downtown Campus

137 Dundas Street,

LONDON,

Ontario (ON),

N6A 1E9, Canada

Entry requirements

For students from United States

Student must have: A Two- or Three-Year College Diploma, or a Degree or Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above. English Language Requirements: Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years. International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years. Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years.

For international students

Applicants must have a Two- or Three-Year College Diploma, or a Degree or Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above.

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements

Test of English as a Foreign Language (TOEFL) test with a minimum score of 570 for the paper-based test (PBT), or 88 for the Internet-based test (iBT), with test results within the last two years

International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.

Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years

An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years

Fanshawe College ESL4/GAP5 students: Minimum grade of 75% in ESL4/GAP5 Level 10.

Find your nearest IELTS test centre and test dates

There may be different IELTS requirements depending on your chosen course.

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About this uni

90.3% of Fanshawe graduates find employment within 6 months of graduation, and 85.8% of employers are satisfied with their performances.

  • One of Ontario's largest colleges, offering 200 programs
  • Scenic campus set across 100 acres in the “Forest City”
  • High student satisfaction for education quality (KPIs)
  • Strong ties with leading industries and organizations