Diploma of Hospitality Management

Australian Pacific College

Open up a world of managerial opportunities in any functional area of hospitality and kick-start a rewarding career.

The Diploma of Hospitality Management qualification provides the skills and knowledge for an individual to be competent as a manager in any hospitality functional area.

This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team.

Course Structure

• Hospitality Industry Information
• Hospitality Products
• Social and Cultural Sensitivity
• Reception Services
• Porter Services
• Visitor Information
• WHS 1
• Hotel Booking Systems
• Customer Service & Sales Techniques
• Workplace Coaching
• Hygiene Practices for Hospitality Services
• Hospitality Work Placement
• Manage Budgets
• Human Resource Management
• WHS 2
• Staff Management
• Business Relationships
• Customer Service Management
• Event Management
• Work Operations
• Managing Risk

This course includes mandatory (unpaid) work placement of 36 service periods (144 hours in total) in addition to timetabled classes.