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Hospitality - Hotel Operations Management Program (H133)

Canada

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What will I learn?

Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

PROGRAM STANDARDS AND LEARNING OUTCOMES

The graduate has reliably demonstrated the ability to:

Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.

Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.

Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

FUTURE STUDY OPTIONS

Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 3.0 to qualify. Talk to a program co-ordinator about articulation options.

Which department am I in?

Centre for Hospitality and Culinary Arts

Study options

Full Time (4 semesters)

Tuition fees
CAD$18,111.00 (US$ 13,015) per year
Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023.

*Price shown is for indicative purposes, please check with institution

Start date

Expected January, May 2025

Venue

St. James Campus

200 King Street East,

TORONTO,

Ontario (ON),

M5A 3W8, Canada

Entry requirements

For international students

Have graduated from senior secondary school or equivalent (those applying for a postgraduate program must have graduated from a university or college)

Be 17 years of age or older at the time of registration

Applicants with transcripts from an institution where the language of instruction is not English may meet English language proficiency requirements with one of the following proofs of language proficiency.

  • George Brown English for Academic (EAP) Program - Level 8
  • IELTS (Academic) - 6.0, minimum 5.5 in each skill band
  • TOEFL - 80 (online) minimum 20 in each skill band
  • MELAB – 80
  • PTE (Academic) - 54, overall minimum; 50 in each skill band
  • CAEL - 60 (overall)
  • Cambridge English Exams (B2 First, C1 Advanced or C2 Proficiency) - 169 or more (with no individual skill below 162)

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About George Brown College

George Brown College is a diverse and welcoming community located in the heart of downtown Toronto, Canada’s largest city.

  • Over 24,000 graduates of George Brown have leadership roles
  • Over 160 academic programs to choose from
  • 88 percent of graduates employed six months after graduating
  • 98 percent of programs include practical learning

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