Certificate in Customer Service Excellence Co-op

Toronto School of Management

This is a 31-week program – 12 weeks of which will be spent on a co-op placement in sector-related establishments such as hotels, restaurants or other relevant hospitality and tourism places. This program is powered by innRoad and Perlego. You will learn how to use the innRoad property management system.This 31-week program will train you to become a leader in delivering unparalleled customer service and experiences.Learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork. Program Outcomes Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service Gain excellent communication skills that will allow you to work in any business environment Focus on the latest developments in the hospitality and tourism industry Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry Strengthen your resume with Canadian work experience Co-op placement.