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Doodle Nandi
30 Aug 2017 446 3 mins Share

Hotcourses India launches a video chat support feature – for students aspiring to study abroad

Amongst a suite of virtual counselling services on Hotcourses India’s website, you’ll find a video chat feature that's meant for students (like you) seeking assistance for higher education abroad

30 Aug 2017 446 3 mins Share
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A video chat support launched by Hotcourses India

Hotcourses India [an IDP company] unveils a new video chat support, which overhauls the traditional chat medium. This exciting feature establishes a more reliable and effective medium of communication between students, parents and Hotcourses’ counsellors.

Besides providing a real-time communication platform for students, the video chat allows parents to be part of the conversation as well if they wish to validate the study abroad process and understand the entire journey of overseas admissions.

The key attributes of the video chat/calling feature are that it establishes a secure personal connection between the students and the counselling team and enables the counsellors to co-browse the users’ web browser and perform certain tasks for and on behalf of the users so that both, users and counsellors are on the same page.

Here is how you should use the video chat -

Click on the chat icon on our website and fill in all the details above
Once you fill in all your details, a counsellor will be assigned to you who will assist you and ask some relevant questions (as seen above), such as your academic details, the programme and course you are looking for to study abroad and so on. 
You will be asked questions related to your test scores as well. Make sure you have all correct details with you when you chat online. This will help the counsellor speed-up your application process and suggest some universities that match your profile. 
The assigned counsellor will give you a call (video call) that will help you know the person on the other side of the screen. The counsellor will be able to co-browse your web browser as well and assist you so that both, you and the counsellor are on the same page. 
Last but not least, you need to pass on your feedback to us. This helps us improve our services. 

If you follow all the above steps correctly, you’ll be able to sign an appointment with the counselling team in minutes. A counsellor will be assigned to you who will guide you through the overseas admissions procedure and detail you every step. Hence, you can gain all information about the preliminary steps of the study abroad journey from your comfort zone, without visiting the counsellors at our offices. 

This innovative video chat/calling support feature aims to humanise the brand more and expand the reach of virtual services that are provided by Hotcourses India.

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