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What will I learn?

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.

They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge.

They may provide technical advice and support to a team.

Successful completion may provide entry into the Certificate IV Business or Customer Engagement, and other Certificate III, IV and Diploma Accredited Courses and Training Package qualifications.

Mode of delivery

20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
Depending on your previous skills and knowledge, you may need to attend more elements.


BSBSUS211 Participate in sustainable work practices
BSBPEF201 Support personal wellbeing in the workplace
BSBCRT311 Apply critical thinking skills in a team environment
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints

Intensive-BSB30120-Certificate III in Business (Customer Engagement)

Total Length 27 weeks



Study options

Full Time (55 weeks)

Tuition fees
Tuition fee: AUD $5,500 for 55 weeks; Intensive: AUD $2,700; Enrolment Fee: AUD $100
Start date

4 July 2022, 1 August 2022, 29 August 2022, 26 September 2022, 24 October 2022, 21 November 2022, 19 December 2022, 16 January 2023, 13 February 2023


IH Brisbane - ALS

Ground-Level 3/116 Adelaide Street,



4000, BRISBANE, Australia

Entry requirements

For international students

  • IELTS 5 equivalent / High Intermediate English level
  • Successful completion of Year 10 or equivalent
  • Minimum 18 years of age

Entry requirement - Intensive

IELTS 5.5 equivalent / Upper-Intermediate English level

*There may be different IELTS requirements depending on your chosen course.