What will I learn?

The SIT40416 Certificate IV in Hospitality produces individuals who can perform the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They will operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals will enter into the workforce with supervisory responsivities and plan, monitor and evaluate the work of team members.

The course runs over 52 weeks with 25 hours per week. Students will come away with an excellent understanding of administration, client and customer service, communication and work safety. Under these clusters, students cover a range of units including complex spreadsheets, managing finances within a budget, rostering staff, leadership and managing people, coaching, managing conflict, diversity in the workplace and much more.

Students who successfully complete this course may continue with further study at the Diploma level at CTI for an Australian Apprentice pathway.

Unit Cluster 1: Administration 3

SITXFIN003 Manage finances within a budget
BSBWRT401 Write complex documents
SITXINV004 Control stock

Unit Cluster 2: Client and Customer Service Skills 3

SITHIND004 Work effectively in hospitality service
SITXCCS006 Provide service to customers
SITEEVT005 Plan in-house events or functions
SITTTSL005 Sell tourism products and services
SITXCCS007 Enhance customer service experiences
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXFSA001 Use hygienic practices for food safety

Unit Cluster 3: Communication 3

BSBDIV501 Manage diversity in the workplace
SITXCOM005 Manage conflict
SITXCOM004 Address protocol requirements
SITXMGT001 Monitor work operations
SITXHRM001 Coach others in job skills
BSBCMM401 Make a presentation
SITXMPR004 Coordinate marketing activities

Unit Cluster 4: Work Safety

SITXWHS003 Implement and monitor work health and safety practices
SITXWHS002 Identify hazards, assess and control safety risks
SITHFAB002 Provide responsible service of alcohol

Course Pathways

Students successfully completing this course may further study at Diploma level at CTI or for an Australian Apprenticeship pathway. After achieving SIT40416 Certificate IV in Hospitality, individuals could progress to SIT50313 Diploma of Hospitality or Diploma qualifications in any service industry field.

Career Outcomes

Hospitality or Customer Service Supervisor



Study options

Full Time (52 weeks)

Tuition fees
Information not available
Start date

To be confirmed


Canterbury Technical Institute

Level 1, 333 Adelaide Street,



4000, BRISBANE, Australia

Entry requirements

For international students

  • An overall equivalent IELTS 5.0 or equivalent and above
  • 18 years and above with a High School Certificate (Year 12)
  • A verified copy of qualifications & transcripts is required to accompany your application
  • Qualification & transcripts need to be verified by CTI’s approved student recruitment agent to confirm their genuine status.