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The basics
THE USA: Applying to University

How to communicate well with an admissions office

We give you all the top tips on what to do when you haven't yet heard back from a university about your application.

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Once you’ve submitted your university application you’ll likely be eagerly waiting for a response. Nerves may get the better of you if you don’t hear anything back, but there is no need to fear the worst. We went in search of answers from an admissions officer for you and got some great tips to follow should you find yourself in this situation. 



Make contact 


If you’ve put in your application and haven’t heard back from an institution, there is nothing wrong with getting in touch with the university to find out what the status is. You can draft an email or make a phone call. In most cases, admissions offices will be more than willing to help and assist you. Keeping the channels of communication open and clear does much to put your mind at ease. 



Applications take time 


Admissions offices and those who work there are often dealing with a significant volume of applications and paperwork. This is something to bear in mind when you don’t hear back. Patience is the name of the game in this case, as it’s likely your application is one of many being evaluated and processed. However, there is no problem with contacting the university and asking what the status is and what sort of time frames you may be looking at. 


Stay up to date


It’s important that you check any correspondence you receive from the university you have applied to. In many cases an admissions office will keep you updated throughout the process and let you know the status of your particular application, for example if you will be required to attend an interview. These automatic reminders and updates may also inform you of any documentation or paperwork, such as qualifications, which is missing or needed from you to continue processing your application. You don’t want to miss a crucial email and have it slow down the process.


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